We’re here to help! Below is helpful information regarding placing orders with IE.

ORDERS

In addition to online purchasing, orders may be emailed, faxed, or mailed. We accept all major credit cards, checks, and purchase orders.

To expedite your purchase order, you must:

Note payment terms of net 30 days from the date of invoice
Include shipping and handling costs
Include a signature on the purchase order

Orders placed online ship within 1-2 business days.

SHIPPING AND HANDLING

For orders shipping within the Continental United States, charges are $8.50 for the first item and $0.75 per additional item (*unless otherwise stated in the shopping cart).

*Purchases of the boxed Essential Series is $9.25 S&H
*Purchases of KPM products is $16.00 S&H

SALES TAX

We are required to charge applicable sales tax for residents of AZ, CA, CO, CT, FL, GA, IA, IL, IN, KS, MA, MD, ME, MI, MN, NC, ND, ME, NJ, NY, OH, OK, PA, SC, TX, UT, WA, WI.

If you are a tax-exempt organization, or you need a quote for shopping cart items, please email [email protected] or call 800-979-3316 for assistance.  Sales Tax exemptions cannot be applied to online purchases and sales tax cannot be removed from online orders after they have been placed.

RUSH ORDERS

Orders received by 1pm Eastern can ship the same day. Need it faster? Call us at 800-979-3316 to get an estimate.

INTERNATIONAL ORDERS

Customers outside of the Continental United States, please contact us or call 800-979-3316 for shipping costs and to place your order.

QUANTITY DISCOUNTS

Buy in bulk and save! Discounts are automatically calculated at checkout for online orders.

Quantity discounts of the SAME title:

10-49 Copies = 10% Discount
50-99 Copies = 20% Discount
100+ Copies = 30% Discount

Discounts only apply to IE-published titles.

Bundled packages may be exempt from quantity discounts.

RETURNS

Instructional Empowerment, LLC guarantees your satisfaction and offers returns within 30 days of merchandise receipt.

Returned items will be refunded via the payment method used for the original purchase. Please note that shipping and handling charges are non-refundable.

Items must be received in like-new condition to receive a refund.

To return an item:

Include the packing slip or confirmation number that shows the order number associated with the merchandise being returned.
Pack it securely to ensure it will not be damaged in transit. IE is not responsible for merchandise that is lost or damaged during shipping.
Shipping address for the return:

Instructional Empowerment
c/o Vicks Warehouse
123 Dry Road
Oriskany NY 13424

Your credit will be issued, less the original shipping, within 7-10 business days after your package is received and it is determined that the merchandise is in like-new condition.

All returns and billing questions must be resolved within 30 days of merchandise receipt. No returns will be accepted or refunds issued after the 30-day period.

Returns of downloadable PDF products or gift cards will not be accepted.

If you have any questions regarding your return or this policy, please contact [email protected] or 800-979-3316.